Frequently Asked Questions
We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.
If your question is not addressed in the FAQ section, please email us at [email protected]
How do I track my order?
Orders once processed and shipped can be tracked using the tracking number on the shipping agency’s website. An e-mail is sent to the customer after the order is shipped with this tracking number along with the service provider information.
Could I pick up my order from Manan’s physical stores?
Online orders cannot be picked up from our stores.
Can I book an order for delivery to more than one address?
Currently, we do not deliver an individual online order to multiple locations.
If a sale starts before my item is delivered, would the reduced price be applicable to my order?
The price applicable to the order will be the same as the price when the order was placed. The prices of items might be increased due to changes in the costs of raw materials or be reduced during periods of sale. However, the price changes do not apply to orders that have been placed at an earlier date.
Can a promotional code or offer code be used in conjunction with items purchased on sale?
Two offers (e.g. items on sale and promotional code) cannot be combined. Any promotional/welcome offers can only be used on non-discounted items or products.
How is your jewellery designed and how do you source stones?
All our jewellery is hand-crafted by expert artisans. All our designs start from rough sketches/concepts in our design house. The semi-precious stones used in our designs are naturally occurring, and as such, they vary in colour (lighter or darker than the images), in texture and in size. The variations in the stones and in the designs is part of the beauty of hand-made jewellery using natural stones. Every piece is unique and special.
Which payment methods do you accept?
For domestic transactions, we accept all major debit & credit cards (including MasterCard, Visa & American Express) and provide Net Banking Option across major banks.
Do you have a “cash on delivery” option?
We offer a cash on delivery facility for all orders within India.
International Shipping Returns and Payments
International orders: Shipping and handling costs may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check-out and customers will know about this before making any payments. Goods to international destinations are shipped on a DDU (Delivery Duty Unpaid) basis, which means displayed product prices are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.
Offers: We may from time to time offer free international shipping as a bonus on our website, in which case the terms and conditions of that particular offer will be valid and the above will be terminated for that duration. Note - Due to COVID, international shipping is chargeable and free international shipping has been discontinued for orders over a particular value.
For international transactions, we accept major credit cards (including MasterCard, Visa & American Express) and provide an option to pay using PayPal.
Do you wholesale your collections?
Our collections are available in boutiques all over the world. To learn more about our wholesale history, please email us at [email protected]nandesign.com.
How do we learn about Manan’s new collections and sale?
Please subscribe to our newsletter to learn about our design collections, sales and key announcements.
Our Registered Office
Where are Manan’s shops located?
Currently, Manan is located at 37B Khan Market (Ground Floor) and our stockists are located in Bangalore, Hyderabad, New Delhi, Gurgaon, Ahmedabad, Surat and Chennai. For specific details, please email us at [email protected].