FAQ

FREQUENTLY ASKED QUESTIONS

We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.

If your question is not addressed in the FAQ section, please email us at info@manandesign.com.

  • Orders

    How do I track my order?

    Orders once processed and shipped can be tracked using the tracking number on the shipping agency’s website. An e-mail is sent to the customer after the order is shipped with this tracking number along with the service provider information.

    Could I pick up my order from Manan’s physical stores?

    Online orders cannot be picked up from our stores.

    Can I book an order for delivery to more than one address?

    Currently, we do not deliver an individual online order to multiple locations.

  • Payment

    Which payment methods do you accept?

    For domestic transactions, we accept all major debit & credit cards (including MasterCard, Visa & American Express) and provide Net Banking Option across major banks.

    Do you have a “cash on delivery” option?

    We offer a cash on delivery facility at the moment.

  • International Shipping Returns and Payments

    International orders: Shipping and handling costs may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check-out and customers will know about this before making any payments. Incase the order value exceeds INR 30,000, the shipping is free and no additional charge will be given at the time of check-out. In addition, goods to international destinations are shipped on a DDU (Delivery Duty Unpaid) basis, which means displayed product prices are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.

    Offers: We may from time to time offer free international shipping as a bonus on our website, in which case the terms and conditions of that particular offer will be valid and the above will be terminated for that duration.

    For international transactions, we accept major credit cards (including MasterCard, Visa & American Express) and provide an option to pay using PayPal.

  • Collaborations

    Do you wholesale your collections?

    Our collections are available in boutiques all over the world. To learn more about our wholesale history, please email us at info@manandesign.com.

    How do we learn about Manan’s new collections and sale?

    Please subscribe to our newsletter to learn about our design collections, sales and key announcements.

  • Our Registered Office

    Where are Manan’s shops located?

    Currently, Manan is located in Khan Market, Hauz Khas Village and Indhira Gandhi International Airport, at Ishana, in New Delhi, India. For specific details, please visit our store page.

Shop Our Instagram

Follow us at @mananshop